1. Digital Products Refund Policy
Due to the nature of digital products, all sales of ebooks and digital content are generally final. However, we offer refunds under the following circumstances:
- Technical issues preventing access to purchased content
- Duplicate purchases made in error
- Unauthorized charges on your account
- Content significantly different from what was described
2. Refund Request Timeline
Refund requests must be submitted within the following timeframes:
- Digital Ebooks: Within 7 days of purchase
- Coaching Services: Within 48 hours before the scheduled session
- Course Materials: Within 14 days of purchase, provided less than 25% of content has been accessed
3. Coaching Services Refund Policy
For our personal coaching and consultation services:
- Cancellations made 48+ hours before appointment: Full refund
- Cancellations made 24-48 hours before: 50% refund
- Cancellations made less than 24 hours before: No refund
- Emergency situations will be evaluated case-by-case
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact us within the applicable refund window
- Provide your order number and purchase details
- Explain the reason for your refund request
- Include any relevant screenshots or documentation
5. Refund Processing
Once your refund is approved:
- Processing time: 3-5 business days
- Refunds will be issued to the original payment method
- You will receive email confirmation once processed
- Access to purchased digital content will be revoked
6. Non-Refundable Items
The following items are not eligible for refunds:
- Completed coaching sessions
- Custom or personalized content
- Products purchased with discount codes (case-by-case basis)
- Items purchased more than 30 days ago
7. Satisfaction Guarantee
We stand behind the quality of our content and services. If you're not satisfied with your purchase and it doesn't fall under our standard refund policy, please contact us to discuss your concerns. We may offer alternative solutions such as account credits or different products.
8. Contact for Refunds
To request a refund or discuss any concerns, contact us:
Email: bellshopifyinc@outlook.com
Phone: +971 58 578 8177
Subject Line: "Refund Request - [Order Number]"